Skills >> Browse Articles

Browse Training and Development Articles

  • +2

    Experiential Training

    Does your organization train employees the same way year after year? Do eyes roll when you announce another mandatory training class? Do your employees scatter like rats when released from the training room for a break? If you answered yes to these questions, your organization might be ripe for something new: Experiential training. h3. What Does It Mean? The term "experiential" ...
    Published over 9 years ago | Rated: +2
  • Rate

    Grooming Product Managers in CEO Training Camp

    When Bob Viney worked at Procter & Gamble, product and brand management were considered the training ground for top management. "Brand managers were seen as experts at things like optimizing financial performance, and they were also looked on as the voice of the customer," says Viney, who is now vice president of technology firm Exchange Solutions Inc. in Waltham, Massachusetts. "We ...
    Published over 9 years ago | Rate This
  • +9

    The Benefits of Behavioral Interviewing

    The Benefits of Behavioral Interviewing
    It didn't take long for Woodbriar of Wilmington, a skilled nursing and rehabilitation facility in Massachusetts, to earn its payback from a healthcare consultant's advice. Woodbriar is a successful organization with a clearly defined mission and culture. But in its industry (healthcare) and specific niches (long-term care and short-term rehabilitation), recruitment is an ongoing challenge. Retention is also an issue. To ...
    Published almost 9 years ago | Rated: +9
  • +2

    Critical Questions for the Employee Experience

    Critical Questions for the Employee Experience
    There’s an interesting guest post on Customers Rock! about customer experience and emotion by Colin Shaw, author of The DNA of Customer Experience. He writes that companies still don’t get the reality that more than half of a customer experience is about emotions – feelings that can either drive value or destroy it. So when he meets with companies, he asks ...
    Published over 8 years ago | Rated: +2
  • +3

    Workplace Gathering a Meaningful Ritual

    Workplace Gathering a Meaningful Ritual
    One of my former clients, a small department of a large organization, engages in a morning coffee klatch – staff arrives on or before 8 AM, turn on their computers, and then gather around the table in a small lunch room for coffee, tea, cereal, and/or a variety of goodies available. (The office always has a generous assortment of baked goods ...
    Published over 8 years ago | Rated: +3
  • Rate

    Employee Engagement and Customer-Focus

    I found another study that demonstrates the strong link between employee engagement and the bottom line: this one from Watson Wyatt, a global consulting firm. (Note: I wrote previously about similar results from research conducted by Wharton and Towers Perrin.) Watson Wyatt’s 2007-2008 Global WorkAttitudes Report also examined the drivers of employee engagement across global regions and employee segments. Among its ...
    Published over 8 years ago | Rate This
  • -1

    Managing Morale in Uncertain Times

    Managing Morale in Uncertain Times
    With the current economic turbulence, employees are walking on egg shells wondering about their jobs. Fears about job security abound, and managers in almost all economic sectors are grappling with the question: How do you bolster employee morale and confidence when the future is so uncertain? I found some great management advice that addresses this question. According to Melcrum’s Source for ...
    Published over 8 years ago | Rated: -1
  • +2

    Glossary of Training Terms

    Competency A knowledge, skill, ability, or trait which is needed to succeed at a particular task or job. Competency Model A list of critical knowledge, skills, abilities, and traits needed to succeed in a job, job family, or organization. Competency models can be used to select, develop, evaluate, and reward performers. Some competency models focus on baseline (minimal level) skills needed ...
    Published over 9 years ago | Rated: +2
  • Rate

    Needs Assessment Worksheet

    Planning a Needs Assessment Worksheet Use this worksheet to plan how you will find out more about a possible training need. The worksheet can help you to plan your investigation to learn more about the business problem and its causes, what needs to be done to solve the problem, how much support there is for training, whether training is a good ...
    Published over 9 years ago | Rate This
  • +1

    Design Specs Worksheet

    Design Specs Worksheet Program Name:________________________ Date:_________________ Program Background: (Describe why the program is needed, who is sponsoring its development, how the program fits in with the organization’s overall business strategy and training effort.) Target Audience: (Describe the people to be trained. What groups will attend in terms of level, function? How many are there? What are significant characteristics that impact ...
    Published over 9 years ago | Rated: +1
  • Rate

    Developing People, Part 1

    A worthwhile investment Let's say you're a manager in a growing company. As the business year ends and the company wants to reduce expenses, senior management asks you to trim your budget. What's the first area you think of cutting back? Is it training? Why is training and development often the first area to go when the budget must be cut? ...
    Published over 9 years ago | Rate This
  • Rate

    Developing People, Part 2

    Take the initiative Have you ever left a company because you felt that you were stagnating and not improving your skills? Have your employees left because your organization didn't help them to develop their skills? Workers today count on learning new skills and knowledge that can help further their careers. What's the best way to help people grow? Development of new ...
    Published over 9 years ago | Rate This
  • Rate

    Performance Consulting Practice Exercise

    Business Knowledge • Industry/Corporate Awareness • Business Understanding • Organization Understanding Knowledge of Human Performance • Ability to See the Big Picture • Performance Understanding • Problem Definition Skills • Problem Solving Skills • Technological Skills • Knowledge of Interventions Partnering • Leadership Skills • Interpersonal and Relationship Skills • Advocacy and Buy-In Skills • Contracting Skills • Coping Skills ...
    Published over 9 years ago | Rate This
  • +7

    Emotional Mismanagement

    Emotional Mismanagement
    What's a manager to do about feelings in business? Why, manage them, of course. Not to mock your question in the slightest; we're dead serious. Because if there's one thing that doesn't get enough blame for undermining productivity, creativity, and the smooth functioning of business, it's the mismanagement of emotion in the workplace. Too many managers let people go, emotionally speaking, ...
    Published almost 9 years ago | Rated: +7
  • Rate

    Interview with David Zinger, Employee Engagement Specialist

    Interview with David Zinger, Employee Engagement Specialist
    Following is an interview with David Zinger, founder and host of the Employee Engagement Network. [Note: this interview is excerpted from Sybil F. Stershic’s Quality Service Marketing Blog on Internal Marketing & Internal Communications.] 1. In talking about employee engagement as something that “enriches everyone in the workplace,” you emphasize that “It is not sucking out more discretionary effort from ...
    Published almost 9 years ago | Rate This
  • +3

    Instructional Skills Inventory

    Instructional Skills Inventory Name:________________________ Date:_________________ This inventory lists 34 skills which successful instructors use when conducting a training session in a classroom. It will help you identify your strengths and potential areas for development. The skills are organized in the following categories: • Demonstrating Preparation • Establishing a Learning Climate • Making Presentations • Leading Discussions and Question/Answer Sessions • ...
    Published over 9 years ago | Rated: +3
  • Rate

    Preparing Employees for Benefits Enrollment

    Preparing Employees for Benefits Enrollment
    Smaller businesses are significantly less likely than larger ones to offer health insurance, surveys show, but there are small firms that offer comprehensive benefits and do so with excellence. Renee Schaaf, vice-president of retirement and investor services for The Principal Financial Group (PFG), spoke recently to Smart Answers columnist Karen E. Klein about a national contest her firm sponsors to identify ...
    Published over 8 years ago | Rate This
  • +7

    Part II: Hiring and Orienting a New Employee

    Part II: Hiring and Orienting a New Employee
    Be Aware of Employment Laws! The interview process and application forms, in today's arena, are land mines waiting to be stepped on! There are more employment laws today than ever before and questions you used to be able to ask are now grounds for discrimination lawsuits. If you aren't familiar with these laws, you must become so, and the sooner the ...
    Published almost 9 years ago | Rated: +7
  • +2

    5 Ways to Train Executives

    5 Ways to Train Executives
    Designing and implementing an executive education program is not for the inexperienced or faint hearted. What’s so different about executives? Wouldn’t universal training and learning principles apply to them as well as anyone? To some degree, yes. However, I’d recommend being aware of and paying attention to the following differences: 1. Pace Generally, executives are very intelligent and can absorb A ...
    Published about 7 years ago | Rated: +2
  • +1

    Can You Be a Good Manager if You're Shy?

    Can You Be a Good Manager if You're Shy?
    A reader writes: I'm shy. Sometimes people misinterpret this as aloofness or snobbery. Being outgoing and making friends with everyone I meet has never been a part of my personality. I just have a hard time making casual conversation (which is necessary for good relationships with coworkers), and I have a hard time in difficult/important professional conversations (which are necessary for ...
    Published almost 7 years ago | Rated: +1

Poll: How do you feel about crying at work?

Poll: How do you feel about crying at work?