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  • +1

    Is Leadership an Occupation?

    Is Leadership an Occupation?
    Recently, I met someone who’s looking for a new opportunity (read: they’re unemployed). When I asked them what kind of work they were looking for, they said they wanted to be a leader. It took me a few moments to process the reply. I hadn’t really spent a lot of time considering it. Is being a leader an occupation? I mean, ...
    Published about 7 years ago | Rated: +1
  • +1

    Reassure Top Performers in Times of Change

    Reassure Top Performers in Times of Change
    I’ve been writing a lot about high potential, high performing employees lately. Although some hate the use of labels, I’ve referred to these employees as “hipos”, “A players”, and even “self-licking lollipops” (ugh!). A lot of managers make the mistake of thinking that during times of change, their top performers would be the least likely to need reassurance. That’s a major ...
    Published about 7 years ago | Rated: +1
  • +3

    Leaders, Watch Out for Blind Spots

    You’re driving down the highway and need to make a lane change into the left lane. You glance at your rear view mirror, side view mirror and look to your left. All is clear, so you put your turn single on, begin to make the change, and all of a sudden, you hear a horn blow. You turn again to the ...
    Published about 7 years ago | Rated: +3
  • +2

    Employee Relations

    Employee Relations
    In this article, I'm going to look at three areas of discussion on the subject of employee relations: • What Employee Relations means • How Employee Relations works • What is needed to be successful What Employee Relations is: Employee Relations is, of course, the relationship between employers and employees. Here in the UK, this is known as Employer/employee Engagement. Perhaps ...
    Published almost 9 years ago | Rated: +2
  • +1

    A First Aid Kit for Managers

    A First Aid Kit for Managers
    What would you stuff into a small backpack that would equip a manager to handle just about any management issue? Below is my list, in no order of priority. You can also use this list as part of an exercise for a management training program. Divide your participants into groups of 4-5 and have them prioritize the list (or make up ...
    Published about 7 years ago | Rated: +1
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    The Happy Employees-Successful Company Equation

    The Happy Employees-Successful Company Equation
    Most HR managers intuitively know the self-reinforcing relationship between employees and customers: if your employees don’t feel valued, neither will your customers. But let’s take this one step further: Do happy employees ensure organizational success? The answer is: it depends. It depends on a lot of factors, such as the utility and value of a company’s offering, market demand, and competition, ...
    Published over 9 years ago | Rated: +1
  • +1

    The Happy Employees-Happy Customers Equation

    “Happiness in the workplace is a strategic advantage. Service comes from the heart, and people who feel cared for will care more.” - Hal G. Rosenbluth, author of The Customer Comes Second Research confirms the self-reinforcing relationship between employee- and customer satisfaction. From the 1997 classic, The Service Profit Chain, to the latest Wharton study on the bottom line impact ...
    Published over 9 years ago | Rated: +1
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    Are Leaders With Low Emotional Intelligence Weakening Your Bottom Line?

    Organizations with emotionally intelligent executives could have an advantage in today's high stress work environment, suggests i4cp's latest research on emotional intelligence (EI). i4cp found that only about a quarter of companies with a 1,000 or more employees have implemented an emotional intelligence initiative in parts of their organizations. But among those that have, high market performers were considerably more likely ...
    Published about 7 years ago | Rated: +1
  • +1

    How To Manage Employees Who Manage

    How many of the employees whom you manage are responsible for managing others? If you expect them to become as hands-on as you, you have to spend some time up front talking with each of them to prepare them. Focus on your managers intensely until they are up to speed and playing the new highly engaged management role you need them ...
    Published over 9 years ago | Rated: +1
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    Manage Off-Site/Telecommuting Employees

    Advanced technology has led to an increase in the number of employees who work outside of traditional office settings. For the employee, telecommuting or working off-site eliminates the stress, time and costs associated with commuting. Additionally, telecommuting provides flexibility in hours and dress. For the employer, it's cheaper to pay for the technology needed at home, some or all of which ...
    Published over 9 years ago | Rate This
  • +1

    Assess Your Leadership Development

    Assess Your Leadership Development
    What's the #1 differentiator between companies that excel at succession planning and leadership development and those that simply "go through the motions"? It's the ownership and commitment of the senior executive team. They believe in its strategic importance and treat it as a high priority. Without this, the typical reaction from every manager is likely to be "What's the point? We ...
    Published about 7 years ago | Rated: +1
  • +2

    Critical Questions for the Employee Experience

    Critical Questions for the Employee Experience
    There’s an interesting guest post on Customers Rock! about customer experience and emotion by Colin Shaw, author of The DNA of Customer Experience. He writes that companies still don’t get the reality that more than half of a customer experience is about emotions – feelings that can either drive value or destroy it. So when he meets with companies, he asks ...
    Published about 9 years ago | Rated: +2
  • +3

    Workplace Gathering a Meaningful Ritual

    Workplace Gathering a Meaningful Ritual
    One of my former clients, a small department of a large organization, engages in a morning coffee klatch – staff arrives on or before 8 AM, turn on their computers, and then gather around the table in a small lunch room for coffee, tea, cereal, and/or a variety of goodies available. (The office always has a generous assortment of baked goods ...
    Published about 9 years ago | Rated: +3
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    Employee Engagement and Customer-Focus

    I found another study that demonstrates the strong link between employee engagement and the bottom line: this one from Watson Wyatt, a global consulting firm. (Note: I wrote previously about similar results from research conducted by Wharton and Towers Perrin.) Watson Wyatt’s 2007-2008 Global WorkAttitudes Report also examined the drivers of employee engagement across global regions and employee segments. Among its ...
    Published almost 9 years ago | Rate This
  • +6

    How to Motivate

    How to Motivate
    “They just don’t get it! They won’t do what I know works. Heck, when I was young I took initiative, had drive, and worked my butt off to succeed. The young ones just aren’t built that way today.” You have heard or may have even latched on to this gross generalization. Instead of looking at our own leadership behavior we hold ...
    Published over 9 years ago | Rated: +6
  • +4

    Uncomfortable Firing Problem Employee? Get Over It!

    Uncomfortable Firing Problem Employee? Get Over It!
    Yes, it sounds very Arnold Schwarzenegger-esque, but most business owners face the point when they have to look an employee squarely in the eye and say, “You’ve been terminated.” Does the prospect make you uncomfortable? Probably. Should you avoid it and mollycoddle the employee in the hopes of a turnaround? Absolutely not. There comes a point where no amount of training, ...
    Published over 9 years ago | Rated: +4
  • +1

    The Business Case for Leadership Development

    The Business Case for Leadership Development
    If you happen to work for a great company, then chances are you won’t have to spend a lot of time and effort convincing anyone how important leadership development is. The primary reason your company is so successful and admired is because you already are. Good for you! You can spend time actually developing your next generation of leaders and making ...
    Published about 7 years ago | Rated: +1
  • +2

    A New Training Program for New Managers

    A New Training Program for New Managers
    If I were asked to develop a training program for new managers, the first thing I’d want to do is ask a lot of questions. I’d want to understand the business challenges, interview or survey a bunch of newly promoted managers, their employees, and their managers, and talk to HR and others who could provide me some insight. In other words, ...
    Published about 7 years ago | Rated: +2
  • +3

    Is Your Mission Meaningful?

    Is Your Mission Meaningful?
    Most organizations have mission statements that articulate their purpose and reason for being. But how meaningful are they? Try this interesting two-part experiment: • If you were to randomly approach employees and ask them to repeat the company’s mission, how many would be able to repeat it? • Of the employees who can actually recite your company’s mission statement, how many ...
    Published over 9 years ago | Rated: +3
  • +3

    HRPeople's Guide to Firing & Layoffs

    HRPeople's Guide to Firing & Layoffs
    Unless an employee has been caught padding his or her expense account, sexually harassing clients, or plain-old dropping the ball with a critical task, you will probably NOT enjoy the process of letting him or her go. In today's economy, pink slips are coming to hundreds at a time as departments shut their doors. Letting an employee go is a difficult ...
    Published almost 9 years ago | Rated: +3

Poll: How do you feel about crying at work?

Poll: How do you feel about crying at work?