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Browse Management Development/Leadership Articles

  • +3

    Leaders, Watch Out for Blind Spots

    You’re driving down the highway and need to make a lane change into the left lane. You glance at your rear view mirror, side view mirror and look to your left. All is clear, so you put your turn single on, begin to make the change, and all of a sudden, you hear a horn blow. You turn again to the ...
    Published almost 7 years ago | Rated: +3
  • +2

    Employee Relations

    Employee Relations
    In this article, I'm going to look at three areas of discussion on the subject of employee relations: • What Employee Relations means • How Employee Relations works • What is needed to be successful What Employee Relations is: Employee Relations is, of course, the relationship between employers and employees. Here in the UK, this is known as Employer/employee Engagement. Perhaps ...
    Published over 8 years ago | Rated: +2
  • +1

    A First Aid Kit for Managers

    A First Aid Kit for Managers
    What would you stuff into a small backpack that would equip a manager to handle just about any management issue? Below is my list, in no order of priority. You can also use this list as part of an exercise for a management training program. Divide your participants into groups of 4-5 and have them prioritize the list (or make up ...
    Published over 6 years ago | Rated: +1
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    Indicators of Leadership Potential

    Indicators of Leadership Potential
    In my many years of observing leaders, I have noticed a number of signs that a person has high potential for corporate leadership. A wide cognitive “bandwidth”, the capacity and inclination to see things in a broader context, is an earmark of a CEO who anticipates how changes in the external environment will affect the business or of a marketing vice ...
    Published about 9 years ago | Rated: +1
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    The Happy Employees-Successful Company Equation

    The Happy Employees-Successful Company Equation
    Most HR managers intuitively know the self-reinforcing relationship between employees and customers: if your employees don’t feel valued, neither will your customers. But let’s take this one step further: Do happy employees ensure organizational success? The answer is: it depends. It depends on a lot of factors, such as the utility and value of a company’s offering, market demand, and competition, ...
    Published about 9 years ago | Rated: +1
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    The Happy Employees-Happy Customers Equation

    “Happiness in the workplace is a strategic advantage. Service comes from the heart, and people who feel cared for will care more.” - Hal G. Rosenbluth, author of The Customer Comes Second Research confirms the self-reinforcing relationship between employee- and customer satisfaction. From the 1997 classic, The Service Profit Chain, to the latest Wharton study on the bottom line impact ...
    Published about 9 years ago | Rated: +1
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    Are Leaders With Low Emotional Intelligence Weakening Your Bottom Line?

    Organizations with emotionally intelligent executives could have an advantage in today's high stress work environment, suggests i4cp's latest research on emotional intelligence (EI). i4cp found that only about a quarter of companies with a 1,000 or more employees have implemented an emotional intelligence initiative in parts of their organizations. But among those that have, high market performers were considerably more likely ...
    Published over 6 years ago | Rated: +1
  • +1

    How To Manage Employees Who Manage

    How many of the employees whom you manage are responsible for managing others? If you expect them to become as hands-on as you, you have to spend some time up front talking with each of them to prepare them. Focus on your managers intensely until they are up to speed and playing the new highly engaged management role you need them ...
    Published about 9 years ago | Rated: +1
  • Rate

    Manage Off-Site/Telecommuting Employees

    Advanced technology has led to an increase in the number of employees who work outside of traditional office settings. For the employee, telecommuting or working off-site eliminates the stress, time and costs associated with commuting. Additionally, telecommuting provides flexibility in hours and dress. For the employer, it's cheaper to pay for the technology needed at home, some or all of which ...
    Published about 9 years ago | Rate This
  • +1

    Assess Your Leadership Development

    Assess Your Leadership Development
    What's the #1 differentiator between companies that excel at succession planning and leadership development and those that simply "go through the motions"? It's the ownership and commitment of the senior executive team. They believe in its strategic importance and treat it as a high priority. Without this, the typical reaction from every manager is likely to be "What's the point? We ...
    Published almost 7 years ago | Rated: +1
  • +3

    Workplace Gathering a Meaningful Ritual

    Workplace Gathering a Meaningful Ritual
    One of my former clients, a small department of a large organization, engages in a morning coffee klatch – staff arrives on or before 8 AM, turn on their computers, and then gather around the table in a small lunch room for coffee, tea, cereal, and/or a variety of goodies available. (The office always has a generous assortment of baked goods ...
    Published over 8 years ago | Rated: +3
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    Employee Engagement and Customer-Focus

    I found another study that demonstrates the strong link between employee engagement and the bottom line: this one from Watson Wyatt, a global consulting firm. (Note: I wrote previously about similar results from research conducted by Wharton and Towers Perrin.) Watson Wyatt’s 2007-2008 Global WorkAttitudes Report also examined the drivers of employee engagement across global regions and employee segments. Among its ...
    Published over 8 years ago | Rate This
  • +6

    How to Motivate

    How to Motivate
    “They just don’t get it! They won’t do what I know works. Heck, when I was young I took initiative, had drive, and worked my butt off to succeed. The young ones just aren’t built that way today.” You have heard or may have even latched on to this gross generalization. Instead of looking at our own leadership behavior we hold ...
    Published almost 9 years ago | Rated: +6
  • +4

    Uncomfortable Firing Problem Employee? Get Over It!

    Uncomfortable Firing Problem Employee? Get Over It!
    Yes, it sounds very Arnold Schwarzenegger-esque, but most business owners face the point when they have to look an employee squarely in the eye and say, “You’ve been terminated.” Does the prospect make you uncomfortable? Probably. Should you avoid it and mollycoddle the employee in the hopes of a turnaround? Absolutely not. There comes a point where no amount of training, ...
    Published almost 9 years ago | Rated: +4
  • +3

    How to Motivate Your Team in Stressful Times

    Your company's third round of layoffs is imminent, your boss is barking out demands with heightened urgency, and your staff is tired, tense and afraid they're next in line to be laid off. It's your job to motivate them, continue to meet ever-increasing demands and bring your projects in under budget and on time. This all too familiar scenario is now ...
    Published over 9 years ago | Rated: +3
  • +3

    Engage in Conflict Now

    Engage in Conflict Now
    For many people, the mere mention of the word "conflict" makes them shudder, even though addressing conflict is a good thing. That’s why most of my clients are surprised when I suggest that they not only attend to but engage conflict with as much candor as possible-- particularly while it's minor so it doesn't grow into something unmanageable. Take, for example, ...
    Published almost 9 years ago | Rated: +3
  • +1

    The Business Case for Leadership Development

    The Business Case for Leadership Development
    If you happen to work for a great company, then chances are you won’t have to spend a lot of time and effort convincing anyone how important leadership development is. The primary reason your company is so successful and admired is because you already are. Good for you! You can spend time actually developing your next generation of leaders and making ...
    Published over 6 years ago | Rated: +1
  • +1

    Lead by Example

    Lead by Example
    It sounds so easy. Lead by example. We can't expect others to do something we don't do ourselves. This applies to any aspect of our lives. — If we aren't punctual, we can't expect others to be. — If we expect others to pick up their shoes around the house, then we need to pick up our own. — If we ...
    Published almost 7 years ago | Rated: +1
  • +2

    A New Training Program for New Managers

    A New Training Program for New Managers
    If I were asked to develop a training program for new managers, the first thing I’d want to do is ask a lot of questions. I’d want to understand the business challenges, interview or survey a bunch of newly promoted managers, their employees, and their managers, and talk to HR and others who could provide me some insight. In other words, ...
    Published almost 7 years ago | Rated: +2
  • +3

    HRPeople's Guide to Firing & Layoffs

    HRPeople's Guide to Firing & Layoffs
    Unless an employee has been caught padding his or her expense account, sexually harassing clients, or plain-old dropping the ball with a critical task, you will probably NOT enjoy the process of letting him or her go. In today's economy, pink slips are coming to hundreds at a time as departments shut their doors. Letting an employee go is a difficult ...
    Published over 8 years ago | Rated: +3

Poll: How do you feel about crying at work?

Poll: How do you feel about crying at work?