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  • +6

    Hiring the "Right Stuff"

    Hiring the "Right Stuff"
    How you approach hiring the right person for a job depends upon the level and type of job. It goes without saying that hiring an entry-level person is substantially different than securing the services of a high-level technical person or a number two or three in the chain of command. In every case, however, reference checking is mandatory. Despite your prior ...
    Published over 10 years ago | Rated: +6
  • +7

    Part II: Hiring and Orienting a New Employee

    Part II: Hiring and Orienting a New Employee
    Be Aware of Employment Laws! The interview process and application forms, in today's arena, are land mines waiting to be stepped on! There are more employment laws today than ever before and questions you used to be able to ask are now grounds for discrimination lawsuits. If you aren't familiar with these laws, you must become so, and the sooner the ...
    Published over 10 years ago | Rated: +7
  • +4

    Hiring and Orienting a New Employee, Part I

    Hiring and Orienting a New Employee, Part I
    I was working late one night to complete an important project for our company, a medium-sized manufacturer of agricultural and industrial equipment. It happened to be a Saturday night and the second and third shifts were not working. The plant covered over 500,000 square feet and was equipped with all types of machinery, including huge 2,000- and 3,000-ton vertical presses that ...
    Published over 10 years ago | Rated: +4
  • +9

    Diversity: Don't Innovate Without It

    Diversity: Don't Innovate Without It
    A white guy, a white guy, and a white guy walk into a bar. Did we lose you yet? Thought so. Nothing interesting was going to come from that joke. Humor works when you have an unexpected, compelling outcome. So does the innovation process. In fact, that's the goal, and it's often achieved by adding diversity -- getting the ideas of ...
    Published over 10 years ago | Rated: +9
  • +9

    The Qualities of a Great Hire

    The Qualities of a Great Hire
    We all know that an ideal prospective hire would be intelligent, competent, sensitive, curious, spirited, able, and confident. These attributes are at the top of our list. What should also be on the list are the basic and specific criteria for success that are non-negotiable and consistent with the specific organization’s mission, values, and culture. p((. • Job understanding. Are ...
    Published over 10 years ago | Rated: +9
  • +7

    How to Terminate an Employee

    How to Terminate an Employee
    Letting an employee go is a difficult situation most managers want to avoid, but with the right preparation and professionalism, you can get through such a tough talk with your dignity (and your employee's) intact. Firing Best Practices Another manager or HR representative should always be present, especially if terminating a potentially hostile employee or one who might twist your ...
    Published over 10 years ago | Rated: +7
  • +3

    Engage in Conflict Now

    Engage in Conflict Now
    For many people, the mere mention of the word "conflict" makes them shudder, even though addressing conflict is a good thing. That’s why most of my clients are surprised when I suggest that they not only attend to but engage conflict with as much candor as possible-- particularly while it's minor so it doesn't grow into something unmanageable. Take, for example, ...
    Published almost 11 years ago | Rated: +3
  • +4

    Uncomfortable Firing Problem Employee? Get Over It!

    Uncomfortable Firing Problem Employee? Get Over It!
    Yes, it sounds very Arnold Schwarzenegger-esque, but most business owners face the point when they have to look an employee squarely in the eye and say, “You’ve been terminated.” Does the prospect make you uncomfortable? Probably. Should you avoid it and mollycoddle the employee in the hopes of a turnaround? Absolutely not. There comes a point where no amount of training, ...
    Published almost 11 years ago | Rated: +4
  • +6

    How to Motivate

    How to Motivate
    “They just don’t get it! They won’t do what I know works. Heck, when I was young I took initiative, had drive, and worked my butt off to succeed. The young ones just aren’t built that way today.” You have heard or may have even latched on to this gross generalization. Instead of looking at our own leadership behavior we hold ...
    Published almost 11 years ago | Rated: +6
  • +2

    In a Good Organization, There is no "Them"

    In a Good Organization, There is no "Them"
    In a viable organization, there is no “them.” Everyone in the organization is a part of “us,” and should be treated accordingly. If a clerical worker knows something that might help the CEO make better decisions for the company, the CEO wants to know about it. If the person who empties the wastebaskets spots a problem the vice president for marketing ...
    Published almost 11 years ago | Rated: +2
  • -1

    Six Strategies to Hire Right the First Time

    Six Strategies to Hire Right the First Time
    While hiring a new team member can be a shot in the dark, it doesn’t have to be. Follow these six simple strategies: Use an Up-To-Date (and accurate) Job Description A job description should reflect what the employee is to do on a regular, not daily, basis. It is not how the employee will be evaluated; rather, it should define what ...
    Published almost 11 years ago | Rated: -1
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    Six Strategies to Hire Right the First Time

    Six Strategies to Hire Right the First Time
    While hiring a new team member can be a shot in the dark, it doesn’t have to be. Follow these six simple strategies: Use an Up-To-Date (and accurate) Job Description A job description should reflect what the employee is to do on a regular, not daily, basis. It is not how the employee will be evaluated; rather, it should define what ...
    Published almost 11 years ago | Rate This
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    Six Reasons Why Companies Don't Drug Test

    Six Reasons Why Companies Don't Drug Test
    Earlier this week, we presented six reasons why companies do drug testing in the workplace. Today, we offer an opposing viewpoint. We suggest that you read both articles, should you be considering a drug testing program. Although there are very good reasons to incorporate drug testing in a drug abuse prevention program, there are also good reasons to not include drug ...
    Published almost 11 years ago | Rate This
  • +1

    Under What Conditions Should You Test For Drugs?

    Under What Conditions Should You Test For Drugs?
    This article is the last in a short series of articles we have written on drug testing in the workplace. If you have not had the opportunity to read the previous articles, here are the titles and links. The Six Key Elements Of A Drug Abuse Prevention Program Drug Testing In The Workplace...Six Reasons Why Companies Do It. Drug Testing In ...
    Published almost 11 years ago | Rated: +1
  • +1

    The Happy Employees-Happy Customers Equation

    “Happiness in the workplace is a strategic advantage. Service comes from the heart, and people who feel cared for will care more.” - Hal G. Rosenbluth, author of The Customer Comes Second Research confirms the self-reinforcing relationship between employee- and customer satisfaction. From the 1997 classic, The Service Profit Chain, to the latest Wharton study on the bottom line impact ...
    Published almost 11 years ago | Rated: +1
  • +1

    The Happy Employees-Successful Company Equation

    The Happy Employees-Successful Company Equation
    Most HR managers intuitively know the self-reinforcing relationship between employees and customers: if your employees don’t feel valued, neither will your customers. But let’s take this one step further: Do happy employees ensure organizational success? The answer is: it depends. It depends on a lot of factors, such as the utility and value of a company’s offering, market demand, and competition, ...
    Published almost 11 years ago | Rated: +1
  • +2

    Six Reasons Why Companies Drug Test

    Six Reasons Why Companies Drug Test
    In an article published on March 24, we presented "The Six Key Elements of a Drug Abuse Prevention Program." One of these elements is drug testing. As a follow-up to that article, we are going to post two articles this week on whether or not to implement a drug testing program. The first article will present six reasons why companies implement ...
    Published almost 11 years ago | Rated: +2
  • +3

    Is Your Mission Meaningful?

    Is Your Mission Meaningful?
    Most organizations have mission statements that articulate their purpose and reason for being. But how meaningful are they? Try this interesting two-part experiment: • If you were to randomly approach employees and ask them to repeat the company’s mission, how many would be able to repeat it? • Of the employees who can actually recite your company’s mission statement, how many ...
    Published almost 11 years ago | Rated: +3
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    It’s What’s Inside that Counts

    It’s What’s Inside that Counts
    It should be no surprise that the way people treat each other within an organization impacts how they ultimately treat external customers. In other words, good internal service drives good external customer service. How employees are treated is a reflection of an organization’s internal service culture. To assess your firm’s service culture, ask your employees: Would you refer a friend to ...
    Published almost 11 years ago | Rate This
  • +1

    How To Get Employees to Work With You

    How To Get Employees to Work With You
    Most businesses understand the impact that employees have on customers. The challenge is how to ensure that impact is a positive one. To effectively serve customers, how do you get employees to work with you rather than against you? An essential strategy to engage employees in customer care involves internal marketing – the application of marketing inside an organization to instill ...
    Published about 10 years ago | Rated: +1

Poll: How do you feel about crying at work?

Poll: How do you feel about crying at work?