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    Critical Questions for the Employee Experience

    Critical Questions for the Employee Experience
    There’s an interesting guest post on Customers Rock! about customer experience and emotion by Colin Shaw, author of The DNA of Customer Experience. He writes that companies still don’t get the reality that more than half of a customer experience is about emotions – feelings that can either drive value or destroy it. So when he meets with companies, he asks ...
    Published over 9 years ago | Rated: +2
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    Organization Development: An Integrated Approach

    This model depicts three basic strategies to achieving successful organizational change. The three strategies are not mutually exclusive and all three could be used concurrently to bring about systemic change. One or the other, however, may be more conducive to the type of change needed in a particular organization. For this purpose, they are shown as being three different strategies. The ...
    Published almost 10 years ago | Rated: +2
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    Hiring Checklist

    Hiring Checklist Write a job description for the vacant position or review the old one, updating the duties required. Make a skills profile which lists the precise duties of the position and the skills needed to accomplish these duties in a minimally acceptable manner. Receive applications and evaluate them. Notify unqualified candidates. Rank qualified ones. Schedule interviews. Prepare specific open-ended ...
    Published almost 10 years ago | Rated: +2
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    The Consolidated Omnibus Reconciliated Act (COBRA)

    Synopsis: Congress passed the landmark Consolidated Omnibus Budget Reconciliation Act (COBRA) health benefit provisions in 1986. The law amends the Employee Retirement Income Security Act, the Internal Revenue Code and the Public Health Service Act to provide continuation of group health coverage that otherwise might be terminated. COBRA provides certain former employees, retirees, spouses, former spouses, and dependent children the right ...
    Published almost 10 years ago | Rated: +2
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    In a Good Organization, There is no "Them"

    In a Good Organization, There is no "Them"
    In a viable organization, there is no “them.” Everyone in the organization is a part of “us,” and should be treated accordingly. If a clerical worker knows something that might help the CEO make better decisions for the company, the CEO wants to know about it. If the person who empties the wastebaskets spots a problem the vice president for marketing ...
    Published over 9 years ago | Rated: +2
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    Equal Employment Opportunity (EEO) Laws

    The Federal laws prohibiting job discrimination are: a. Title VII of the Civil Rights Act of 1964 (Title VII), which prohibits employment discrimination based on race, color, religion, sex, or national origin; b. The Equal Pay Act of 1963 (EPA), which protects men and women who perform substantially equal work in the same establishment from sex-based wage discrimination; c. The Age ...
    Published almost 10 years ago | Rated: +2
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    Glossary of Training Terms

    Competency A knowledge, skill, ability, or trait which is needed to succeed at a particular task or job. Competency Model A list of critical knowledge, skills, abilities, and traits needed to succeed in a job, job family, or organization. Competency models can be used to select, develop, evaluate, and reward performers. Some competency models focus on baseline (minimal level) skills needed ...
    Published almost 10 years ago | Rated: +2
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    Taking on a "Risky" Hire

    Taking on a "Risky" Hire
    A reader writes: I recently received a job offer from the HR person of the company that I interviewed with. She said "they are taking a risk in hiring me and offering me the job." I thought it was a strange statement. When the managers in that company discuss me, they can say "OK, let's take a risk and hire this ...
    Published almost 8 years ago | Rated: +2
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    Human Capital Management Drives Financial Performance

    Human Capital Management Drives Financial Performance
    How Smart Human Capital Management Drives Financial Performance Premise The first question of management is what difference does it make if we invest in people, technology or facilities? The corollary: which investment will give us the greatest return in the shortest time? SuccessFactors and Workforce Intelligence Institute (WII) believe that there are two fundamentals of management that, over time, will consistently ...
    Published almost 10 years ago | Rated: +2
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    Happiness at Work – Critical Factors

    Happiness at Work – Critical Factors
    What does it take to make employees happy? Based on research conducted in the United Kingdom by Chiumento for its “Happiness at Work Index,” here are the top ten factors ranked in order. Note: while these findings are similar to previous research in the U.S., they may not be applicable in other countries. What Makes Us Happy at Work • Friendly, ...
    Published almost 10 years ago | Rated: +2
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    Internet Policy

    _The **Internet policy** explains the use of the Internet to increase productivity of the business. It also warns of appropriate/inappropriate use which includes, confidentiality, harassment, scanning for viruses, encryption of data sent across the Internet, and the like. Under no circumstances are pornographic or harassing materials to be sent or received using Company facilities at any time or using personal facilities ...
    Published almost 10 years ago | Rated: +2
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    How Well Do You Communicate With Your Employees?

    How Well Do You Communicate With Your Employees?
    It is important that an employer ensure that his or her employees are fully informed of company benefit programs and policies as well as other matters of general interest. For example, the company employee handbook could be supplemented by a regularly published (in print or electronically or both) company newsletter or other written forms of communication. Not only would the newsletter ...
    Published almost 10 years ago | Rated: +2
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    A New Training Program for New Managers

    A New Training Program for New Managers
    If I were asked to develop a training program for new managers, the first thing I’d want to do is ask a lot of questions. I’d want to understand the business challenges, interview or survey a bunch of newly promoted managers, their employees, and their managers, and talk to HR and others who could provide me some insight. In other words, ...
    Published over 7 years ago | Rated: +2
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    Quiz Series: What's Your Specialization?

    Find out which HR specialization is right for you!
    Published almost 8 years ago | Rated: +2
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    5 Ways to Train Executives

    5 Ways to Train Executives
    Designing and implementing an executive education program is not for the inexperienced or faint hearted. What’s so different about executives? Wouldn’t universal training and learning principles apply to them as well as anyone? To some degree, yes. However, I’d recommend being aware of and paying attention to the following differences: 1. Pace Generally, executives are very intelligent and can absorb A ...
    Published over 7 years ago | Rated: +2
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    Oklahoma Employment Law

    Overview Applies to: Basic Minimum Rate (per hour) Future Effective Date Premium Pay After Designated Hours Daily Weekly Employers of ten or more full time employees at any one location and employers with annual gross sales over $100,000 irrespective of number of full time employees. $5.85 $6.55 $7.25 07/24/2008 07/24/2009 (Same as Federal) (Same as Federal) All other employers.   $2.00 ...
    Published almost 10 years ago | Rated: +1
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    Oregon Employment Laws

    Overview Basic Minimum Rate (per hour) Premium Pay After Designated Hours Daily Weekly $7.95 (Same as Federal) 40 More Info: Premium pay required after 10 hours a day in nonfarm canneries, driers, or packing plants and in mills, factories or manufacturing establishments (excluding sawmills, planning mills, shingle mills, and logging camps). Beginning January 1, 2004, and annually thereafter, the rate will ...
    Published almost 10 years ago | Rated: +1
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    Is Leadership an Occupation?

    Is Leadership an Occupation?
    Recently, I met someone who’s looking for a new opportunity (read: they’re unemployed). When I asked them what kind of work they were looking for, they said they wanted to be a leader. It took me a few moments to process the reply. I hadn’t really spent a lot of time considering it. Is being a leader an occupation? I mean, ...
    Published over 7 years ago | Rated: +1
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    HRPeople's Featured Partners

    Take a look at some of the other sites we recommend for HR professionals. And don't forget about our featured writers! Add a link to HRPeople on your site. [photo:53297] Recchion and Associates, Inc. Gary Recchion, with Recchion and Associates, Inc., has 20 years in global career development and outplacement coaching and training supporting both individual and corporate clients from Phoenix, ...
    Published about 9 years ago | Rated: +1
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    Virginia Employment Laws

    Overview Applies to: Basic Minimum Rate (per hour) Future Effective Date Premium Pay After Designated Hours Daily Weekly (Applicable to employers of 4 or more employees) $5.85 $6.55 $7.25   07/24/2008 07/24/2009 (Same as Federal) (Same as Federal) More Info: The Virginia state minimum wage law does not contain current dollar minimums. Instead the state adopts the Federal minimum wage rate ...
    Published almost 10 years ago | Rated: +1

Poll: How do you feel about crying at work?

Poll: How do you feel about crying at work?