Telephone Monitoring Policy
March 09, 2008
The Telephone Monitoring policy states that all telephone communication systems and all communication and information transmitted by, received from, or stored in these systems, are company property, and as such, are to be used for job-related communications only. It warns of monitoring of calls and disciplinary action for violation of this policy.
Subject: Telephone Monitoring
Example of: Standard
All telephone communication systems and all communication and information transmitted by, received from, or stored in these systems are the property of the ______ , and as such, are to be used for job-related communications only.
Telephones or phone mail shall not be used to transmit vulgar, profane, insulting, or offensive messages such as racial or sexual slurs. Prohibited uses of e-mail and phone mail include, but are not limited to, soliciting outside business ventures, advertising for personal enterprises, or soliciting for non-company-related purposes. This policy does not prohibit personal messages of a social nature which do not contain otherwise prohibited content.
Authorized representatives of _____ , from time to time, may monitor the use of such equipment. Such monitoring may include monitoring phone calls, recording phone calls, accessing recorded messages, and printing and reading data files by ________________ ____________________ employees who are authorized to do so by management.
Employees will be notified which telephone lines are recorded or monitored. All phone mail boxes are subject to monitoring. Employees who work in sales and support will announce to callers that the lines are subject to monitoring for quality control reasons. If any caller objects to the monitoring, transfer the caller to unmonitored lines handled by
Employees who violate this policy are subject to disciplinary action up to and including termination.