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Interview with David Zinger, Employee Engagement Specialist

Interview with David Zinger, Employee Engagement Specialist

September 10, 2008

Following is an interview with David Zinger, founder and host of the Employee Engagement Network. [Note: this interview is excerpted from Sybil F. Stershic’s Quality Service Marketing Blog on Internal Marketing & Internal Communications.]

1. In talking about employee engagement as something that “enriches everyone in the workplace,” you emphasize that “It is not sucking out more discretionary effort from everyone.” How do you define employee engagement?

There are a plethora of definitions of employee engagement. Sometimes I think the multiple definitions are perpetuated by the larger consulting companies trying to sell their own measurement and interventions. I believe employee engagement is connection. The stronger the connection, the higher the level of engagement. It is our connections to our work, meaning, others, leaders, managers, customers, financial returns, etc., that creates and maintains engagement. We all must benefit from engagement or it will not be sustained over time. We don’t engage people to “suck out discretionary effort,” we engage them to enrich their life and work experiences.

2. Why do you think there are so many managers who don’t get the importance of effectively engaging employees?

To some managers it is another buzzword. The workplace is shifting and it is a challenge for many leaders, managers, and supervisors to respond to the shift. I see the parallel phenomenon with social media and web 2.0 tools. Managers might not understand it and might not feel comfortable or competent in working at engagement. In addition many managers are taxed to the max, and if we don’t help them energize themselves they will not have the energy to initiate or sustain engagement efforts.

3. Is there a point at which engagement levels are unsustainable? How realistic is it to sustain high levels of employee engagement?

On a macro level engagement can be sustained for a long time, perhaps even a lifetime. On a micro level we need to balance engagement with work with disengagement from work and engagement at home with disengagement from home. There are a lot of things individuals, managers, leaders, and organizations must do to sustain engagement. It must be of benefit to all. It must also be a very human endeavor.

4. What do you think is the most effective: top-down or bottom-up approach to engagement?

I think the hierarchical notion of engagement is part of the problem. When you have a top or a bottom, actual or perceived, you have a lot of division. I think engagement radiates our from a circle or a core. I think each individual is responsible for their own engagement yet everyone is accountable for everyone else’s engagement. I embrace John Wooden’s line: Don’t let what you cannot do interfere with what you can. To me the most effective approach is when everyone is involved, benefiting, and ENGAGED!

Information courtesy of Quality Service Marketing’s Blog – Specializing in Internal Marketing & Internal Communications (

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