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Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

HRPeople with O*Net and Payscale

Tasks

Answer customers’ questions about products, prices, availability, product uses, and credit terms.

Recommend products to customers, based on customers’ needs and interests.

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

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Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support.

Prepare drawings, estimates, and bids that meet specific customer needs.

Provide customers with product samples and catalogs.

Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

Arrange and direct delivery and installation of products and equipment.

Monitor market conditions, product innovations, and competitors’ products, prices, and sales.

Knowledge

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Time Management — Managing one’s own time and the time of others.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Persuasion — Persuading others to change their minds or behavior.

Service Orientation — Actively looking for ways to help people.

Negotiation — Bringing others together and trying to reconcile differences.

Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Coordination — Adjusting actions in relation to others’ actions.

Abilities

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity — The ability to speak clearly so others can understand you.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.

Tasks, KSAs sourced from O*Net

Pay


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