Print

Education >> Browse Articles >> Salary Guides

+1

Business Analyst, Computer Software/Hardware/Systems

HRPeople with O*Net and Payscale

Tasks

Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

Use object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology.

Get Into HR with Expert Advice

HRPeople has the tools to help you get started in the HR field of your choice
Get Advice: Ask a HR Pro 
Learn: Guide to Entering HR 
Quiz: Find Your HR Specialty


Join HRPeople Now!

Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.

Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.

Consult with management to ensure agreement on system principles.

Expand or modify system to serve new purposes or improve work flow.

Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.

Determine computer software or hardware needed to set up or alter system.

Train staff and users to work with computer systems and programs.

Knowledge

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Skills

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Troubleshooting — Determining causes of operating errors and deciding what to do about it.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Service Orientation — Actively looking for ways to help people.

Time Management — Managing one’s own time and the time of others.

Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Speech Clarity — The ability to speak clearly so others can understand you.

Tasks, KSAs sourced from O*Net

Pay






Poll: How do you feel about crying at work?

Poll: How do you feel about crying at work?